Refund policy

Because every item we sell is custom-printed and made-to-order specifically for you, we have strict guidelines to ensure fairness and maintain our high-quality standards.

Please read our policy carefully before placing your order.

1. Our 7-Day Replacement & Refund Guarantee

We stand behind the quality of our gear. If we made a mistake, we will fix it at no cost to you. You are eligible for a free replacement or a full refund within 7 days of the delivery date if your order meets any of the following criteria:

  • The product arrived damaged or defective.
  • The printed design is substantially different from the artwork shown on our website.
  • We sent you the wrong size, color, or item.

Note: Minor color variations can occur due to different screen monitor settings and are not considered a defect.

2. Non-Returnable & Non-Refundable Situations

Because our items are uniquely made on-demand, we cannot accept returns, offer exchanges, or issue refunds for the following reasons:

  • Sizing Issues: You ordered the wrong size. (Please refer closely to the Size Guide provided on every product page before checking out).
  • Buyer's Remorse: You changed your mind, no longer need the item, or ordered by mistake.
  • Worn/Used Items: The item has been worn, washed, modified, or damaged by the customer after delivery.

3. Order Cancellations & Modifications

We know you want your gear fast, so our production process begins shortly after your order is placed.

  • You have a 12-hour window after placing your order to request a cancellation or make changes (such as updating a size or shipping address).
  • After 12 hours, the order is locked in the production phase and can no longer be canceled or modified.

4. How to Request a Return or Replacement

If your item is defective or incorrect, please follow these steps within 7 days of delivery:

  1. Email us at support@botowe.co with the subject line: Return Request - Order #[Your Order Number].
  2. Include clear photos of the issue (e.g., a photo of the damaged area, or a photo of the size tag if we sent the wrong size).
  3. Our support team will review your request within 24-48 business hours.
  4. If approved, we will immediately send a replacement to your address or process your refund. Please do not mail items back to our corporate office without prior authorization, as our return facilities may be located elsewhere.

5. Processing Refunds

If a refund is approved:

  • The funds will be automatically credited back to your original payment method (Credit Card or PayPal).
  • Please allow 3 to 5 business days for the refund to appear on your bank statement, depending on your bank's processing times.

Contact Us

If you have any questions about this policy or need assistance with your order, we are here for you.

  • Email: support@botowe.co
  • Business Address: 1111 Horizon Dr, Grand Junction, CO 81506
  • Hours of Operation: Monday - Friday, 9:00 AM - 5:00 PM (MST)